Privacy & POPIA Policy
Last updated: 29 July 2026
Your Privacy
The South African Software Testing Qualifications Board (SASTQB) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy & POPIA Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and your rights as a data subject.
By using our website or engaging with our services, you acknowledge that your personal information may be processed as described in this policy.
Who We Are
South African Software Testing Qualifications Board (SASTQB NPC)
Physical Address:
ext 2, Pegasus Building,
1 Amarand Ave,
Waterkloof Glen,
Pretoria, 0181, South Africa
Telephone: +27 (0) 12 751 6486
Email: info@sastqb.org.za
Website: https://sastqb.org.za
What Personal Information We Collect
Depending on the services you use, we may collect the following information:
- Full name
- Identity or passport number (where required for exam verification)
- Company or organisation name
- Job title
- Email address
- Telephone number
- Physical or postal address
- Billing and payment information
- Certification and examination information
- Information submitted through online forms
- Information contained in emails or other communications with us
- Website usage information, including cookies, browser type, IP address and analytics data
We only collect information that is necessary for the services we provide.
How We Collect Your Information
We may collect personal information:
- Directly from you when you complete forms or registrations
- When you register for an examination
- When you purchase products or services
- When you contact us via email, telephone or our website
- When you subscribe to newsletters or communications
- Automatically through cookies and website analytics
- From trusted third parties where permitted by law
We take reasonable steps to ensure that the information we hold is accurate and up to date.
Why We Collect Your Information
Your personal information is collected to:
- Process examination registrations
- Verify candidate identity
- Administer certifications
- Issue invoices and process payments
- Provide customer support
- Respond to enquiries
- Manage accredited training provider applications
- Communicate examination schedules and important updates
- Improve our services and website
- Meet our contractual and legal obligations
- Comply with applicable legislation
- Send newsletters and marketing communications where you have provided consent or where permitted by law
We will only process your personal information where we have a lawful basis to do so.
Is Providing Information Mandatory?
Some personal information is required for us to provide our services.
For example, examination registrations require us to verify candidate identity and maintain accurate certification records.
If mandatory information is not provided, we may be unable to process your registration, provide services, or fulfil our legal obligations.
Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share your information only where necessary with:
- Payment service providers
- Website hosting providers
- Email and communication platforms
- Customer relationship management (CRM) systems
- Examination and certification partners
- Accredited training providers where applicable
- Professional advisers and auditors
- Regulatory authorities where required by law
All third parties are required to process your information securely and only for authorised purposes.
International Transfers
Some of our service providers or certification partners may be located outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives a level of protection consistent with POPIA.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Measure website performance
- Enhance user experience
You may disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.
Direct Marketing
Where you have consented, we may send you information relating to:
- Examination dates
- New certification offerings
- Industry news
- Events
- SASTQB announcements
- Newsletters
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
How We Protect Your Information
We take appropriate technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Access to personal information is limited to authorised persons who require it for legitimate business purposes.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, contractual and regulatory requirements.
Once information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights Under POPIA
As a data subject, you have the right to:
- Be informed when your personal information is collected.
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion or destruction of personal information where legally permissible.
- Object to the processing of your personal information where applicable.
- Withdraw consent where processing is based on your consent.
- Object to direct marketing communications.
- Request information regarding automated decision-making where applicable.
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
To exercise any of these rights, please contact our Information Officer.
Third-Party Websites
Our website may contain links to external websites.
SASTQB is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external websites you visit.
Changes to This Policy
We may update this Privacy & POPIA Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this website.
Contact Us
If you have any questions regarding this Privacy & POPIA Policy or wish to exercise your rights under POPIA, please contact:
Email: info@sastqb.org.za
Telephone: +27 (0) 12 751 6486
Information Regulator (South Africa)
If you believe that your personal information has not been processed in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator.
Thank you for trusting SASTQB with your personal information. We are committed to protecting your privacy and ensuring that your information is handled responsibly, securely, and in accordance with South African law.
